Chances are your inbox has update its look. The "OneDrive, Outlook, Calendar, People" in the top right is gone and replaced with a blue square in the far left. If you would like to pin any of the apps to the nav bar, as they were before, you can:
You can pin up to 3 apps to the nav bar.
If you have a personal Microsoft consumer account (e.g. for Skype, OneDrive, Xbox Live, Windows 8, etc.) or an account with another organization that utilizes Microsoft services, you must first log out of that account to access UGAMail. You can do this by clicking on the sign out link in the upper-right corner of your email.
You may also need to click on "Sign in as a different user" on the main sign-in page.
Microsoft recommends the most recent versions of:
Internet Explorer 11 is also compatible.
The Outlook Web App is the product that powers UGAMail webmail; in this environment, OWA is synonymous with UGAMail web-based email.
Display name refers to the first and last name that appears when you send a message to another individual (e.g. Joe G. Smith <email@example.com>).
This will immediately make this file your new picture. Note that this change may take 30 minutes to an hour to fully propagate so others see the change.
Please see the article:
The maximum attachment size is 26 MB.
Multiple email addresses/recipients must be separated with semi-colons rather than commas in the To:, CC:, and BCC fields (e.g. firstname.lastname@example.org; email@example.com; firstname.lastname@example.org)
Microsoft limits the number of messages an account can send per day to prevent spamming from bots and compromised computers. A list of these restrictions for UGAMail are available at the link below:
Yes. Cell phones with internet browsers may access the new UGAMail service through the web interface, though it is not recommended and has limited functionality. Phones with IMAP/POP email or ActiveSync/Exchange capabilities can be used to check and manage UGAMail. Instructions on configuring them can be found in our Documentation & Setup Guides.
When resolving names from the contact list, Outlook will start the autocomplete process if it matches a few characters in the first name. For example, if you start typing in "Jane," in the To: field, it will find any contact whose first name begins with a J; the same is not true if you begin typing "Staffman," unless their first name is "Staff" or something similar. The best way around this is to use the "Check Names" function. Type in part of a person's name, then either click on the "Check Names" button, or press "ctrl+k". This function will check through all addressed email messages and match them to the best result; if the name you've typed is not unique enough, it'll bring up a list of names that are closest.
If you are using the latest version of Outlook for Mac, but still can't access your UGAMail, you may have to remove your UGAMail account and re-add it to Outlook. Try the following:
If this does not fix your issue, please contact the Help Desk.
If you have upgraded your Mac to OS Mojave and still can't access your UGAMail through Mac Mail, you may have to remove your UGAMail account from Mac Mail and re-add it. Try the following:
If this does not fix your issue, please contact the Help Desk.
Once you are logged into your UGAMail account, please do the following:
Click on the Gear icon in the upper-right corner of this window.
Under the Account tab, you will see a heading entitled "Mailbox usage," which displays how much space is being used.
Conversation View will group messages together based on their subject and replies to that specific subject. They are stacked into a single mailbox entry. If you wish to display messages individually in your inbox (a new mail entry per new message):
Access your email account (viaugamail.uga.edu).
In the center column (the message list), you will see a search bar across the top. Immediately beneath it, to the right, will be the text "Conversations By Date." Click on this text to reveal a menu.
At the bottom of this menu is the heading "Conversations." Select the option "off" to disable.
If you've accidentally attached a file or document to a new message and wish to get rid of it, simply click on the "X" icon next to the attachment.
Yes, but it requires your account to be configured in a program capable of setting mailbox permissions (i.e. Outlook 2007/2010). Please see the following article:
You may mark a specific message as spam by right-clicking (or Ctrl+click on a Mac) and choose "Mark as junk."
To report a piece of spam directly to Microsoft, please see the following guide:
To report a phishing scam message, you may forward a copy directly to email@example.com.
In OWA, highlight the message in question. In the reading pane, in the upper-right corner, is a gray box with an ellipsis in it (...). Click on that item.
Click on "View message details."
Please view the guide below to see examples of how to set up message filters (inbox rules):
If you require help setting up a specific message filter, please contact us.
At this time, it is not possible to export contacts in the UGAMail web interface. You will need to use Microsoft Office Outlook (newest version).
You can, however, import a contacts file that is in the comma separated values format (.csv) exported from Outlook. To do this:
Log into webmail (http://ugamail.uga.edu)
Click the settings gear in the top upper-right section.
Next, find and click People under Your app settings.
On the left side of the page under People click import contacts and choose your mail provider.
Follow on screen instructions.
There are a large number of non-standard behaviors persistent within UGAMail and mobile devices not currently listed in this FAQ. If you cannot find your answer here, please check the following Microsoft knowledgebase article: http://support.microsoft.com/kb/2563324
Yes. There is a sort of recycle bin available in UGAMail webmail that you can recover. Please see the following article:
Unfortunately, if you cannot find the message in your Deleted Items folder, Trash, the Recover Deleted Items folder, or by performing a full mailbox search, the message is likely unrecoverable; Microsoft does not keep a backup of mailboxes.
When attempting send a message, you receive a rejection notice that states the following:
Message not sent: the transmission of Social Security Numbers is restricted. For help contact the Help Desk at 706-542-3106.
Generally, you will receive this message if you are attempting to send an SSN in your sent email. This can very rarely lead to false positives. If you are including a legitimate number in your sent message (e.g. delivery confirmation, international phone), please contact us via telephone at 706-542-3106.
Strict Data Loss Prevention (DLP) policies are put in place in UGAMail and OneDrive for Business to prevent the sharing and storing of sensitive or restricted data, including Social Security Numbers, HIPAA ePHI data, credit card data, bank account information and sensitive student records.
If you have not tried to email or store this kind of information, you may have received a notice in your email or web client in error.
To send your message without removing information, select Override. You can also view the details about the information that appears sensitive by selecting View.
You can also contact the EITS Help Desk to override the DLP policy.
If you are using Mac Mail or a mobile app to check your UGAMail, you may not see the option to override the DLP policy. Instead you will get a message that your email failed to send.
If you think your email has been flagged in error, try using the Outlook web client, available at ugamail.uga.edu, to send the email. You can also use SendFiles, an encrypted file service that allows you to securely share sensitive documents and large files online, to share information.
More than likely, there is a syntax error or incorrect email address in the "To:" field.
Make sure each address is separated with a semi-colon (not a comma).
Check each address to make sure it is correctly formatted and use email addresses instead of names whenever possible.
If you are sending to a huge number of individuals, make sure they are not running over the recipient limit.
Copying and pasting an address list from a rich text editor such as Microsoft Office programs (e.g. Word), this may introduce characters and symbols that cannot be handled by OWA. Try manually entering each address.
You may not be able to send email through your Outlook email client for several reasons.
You may be experiencing network difficulties. Make sure you are connected to the internet and the Exchange server.
Outgoing mail scanning may be enabled in your security/antivirus software of choice. This can cause issues with sending mail.
There could be an authentication failure. Try to login to http://www.outlook.com with your full UGAMail address and MyID password. (Note: First you will need to log out of OWA if you are logged in through http://ugamail.uga.edu.) If you can't login, then call the EITS Help Desk at 706-542-3106.
The standard UGAMail webmail (OWA) will appear by default in supported web browsers (list available below). If you are not using a supported web browser (such as Safari for iPad or iPhone or the Android browser), the "light version" will be used.
If you changed a preference in the options menu, follow these steps in the Outlook Web App Light Version:
Click on the gear in the upper-right corner.
Choose "Display Settings"
Click on the text "Outlook Web App version"
Place a checkmark next to "Use the light version of Outlook Web App"
Log out, then log back in for the changes to take effect.
Certain folders in UGAMail exist by default and cannot be deleted. They are (common alternative names in parenthesis):
Deleted Items (Trash)
Junk E-Mail (Junk Mail or Spam)
Sent Items (Sent)
You may wish to configure your mail client to use these default folders (Outlook will automatically), but it is not required. Otherwise, you may have items appear in the "Sent" folder instead of "Sent Items."
You can find Internet headers in Outlook and Outlook Web App, by doing the following:
Open the mail message. In Outlook 2010, 2007, 2013, or Outlook Web App (OWA), double-click the message so that it opens in its own window.
In Outlook 2010 and 2013, in the Tags group, click the dialog box launcher (small square with an arrow).
In Outlook 2007, in the Options group, click the dialog box launcher (small square with an arrow).
In the Outlook Web App, click the "Message Details" button (the icon is an envelope with a small document over it).
The message headers are at the bottom of the window, in a box labeled "Headers:" or "Internet headers:".
Inserting headers into a e-mail message:
Select all the headers by clicking and dragging the cursor from the top left corner to the bottom right corner of the header text.
Press Ctrl-C to copy the headers to the Clipboard.
Create a new email message, click in its main text window, and press Ctrl-V to paste the headers.
Once you graduate or leave UGA, you will lose access to your UGAMail and other MyID-connected services after a period of time.
You can find instructions for exporting and backing up your emails, contacts and calendar on Microsoft's support website.
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