Certain University of Georgia services or networks are behind the campus firewall in order to secure these resources. In order to access resources behind this firewall, users are required to physically be connected to UGA's network, or connected via VPN. The Remote Access Virtual Private Network, or VPN, allows University Faculty and Staff to securely access these services over the internet as though they were on campus. This service is maintained by EITS.
To connect to the Remote Access VPN you will need to use your ArchPass Duo authentication device with the Duo mobile app installed.
A special VPN group, known as the 02 Restricted Access group, requires a physical token or supported device for systems that require an additional layer of security (e.g. financial systems, systems with sensitive personal information such as SSN, etc.).
For more information, please see: http://archpass.uga.edu.
Each time you log in to the VPN you will receive a brief notice in your UGAMail account. This process is intended to help minimize fraudulent logins to the VPN.
The notice will include your UGA MyID and the time you logged into the VPN.
If you have legitimately logged into the VPN, you do not need to do anything once you receive the notice.
If you have not logged into the VPN and receive an email notice, your account may be compromised. In that case, you should contact UGA's Office of Information Security by emailing email@example.com. You will be asked to provide information in the email notice from the VPN login session.
As always, if you are unsure if an email is legitimate, you may contact the EITS Help Desk at 706-542-3106 or firstname.lastname@example.org.
Any UGA faculty, staff, or students with a MyID who need access to UGA systems and services while not on the UGA network.
Sometimes the automatic install just doesn't work for a variety of reasons. If that's the case, you can manually install the VPN client with the following steps:
There are a number of reasons this might happen - if it's a Mac, Windows 8 or Windows 10 computer, skip to the Mac or Windows section below.
This problem is most likely because the AnyConnect client is already installed on the computer (from a previous visit to remote.uga.edu). If you have ever connected successfully to VPN from a particular computer, there is no need to go back to remote.uga.edu. Load the program from the Start -> Programs -> Cisco AnyConnect (Windows) or Application Folder -> Cisco AnyConnect (Mac OS). If you've confirmed that the VPN software is not installed on this computer, attempt to do a manual install (see above).Outdated Java or certain versions of Java may also cause the Cisco AnyConnect software installation or update to fail.
If you experience problems using the auto installer for a Mac computer, manually installing the client is the easiest way to fix this. If you still want to get the automatic install working, do this:
If the installer is still having trouble, check these settings:
Note: Android 4.0 (Ice Cream Sandwich) or higher is recommended.
Users on Windows machines may see this message if they've used the 'switch users' feature in that operating system. The user will have to log the other user out, or just restart the machine, before the VPN will work.