Account Creation / Removal:

I am a student. How do I receive a MyID?

Students enrolling after the Fall 2014 semester have MyID usernames automatically assigned. You will have received your MyID username after applying to the University of Georgia. They are in the format of your initials followed by five digits (e.g. Adam John Smith would be ajs12345). This information will be sent to the e-mail address you provided on your University application.

You will retain your MyID for as long as you are eligible to enroll in classes. About a year after you graduate or leave UGA, you will receive an email notifying you that your MyID account and UGAMail mailbox will be disabled soon.

I am a Faculty or Staff member. How do I receive a MyID?

They MyID request must be completed by the user's Manager or HR practitioner. Users are not allowed to submit their own MyID request.


How can I confirm that a new employee has a MyID automatically provisioned?

  • Department HR practitioners can use the Identity Management (IDM) tools to review their new hire identity information, including their MyID.

To request access to the IDM tool, please put in a IDM Data Access request.


My new hire meets the requirement, why hasn’t the MyID been provisioned?

  • At times, identities partially match an existing identity.  In these cases, the identity must be reviewed for validity and confirm that it is an existing or new individual to ensure that it is correctly assigned in the Identity Management (IDM) system.
  • Please reach out to the EITS Help Desk for further assistance.

How do I create a MyID for my department or student organization?

In order to create a MyID for your Department or Organization, the individual responsible for the account will need to fill out the online form available on the MyID website. This form is only available to faculty and staff members; if you are a student requesting a Organizational MyID, please have your faculty adviser do the following:

  1. Head to the MyID Website.
  2. Click on Departmental MyID under the heading "Request MyID"
  3. Log in with your MyID and password.
  4. Fill out all required fields in the form.

Once the form is filled out, it can take up to 2 - 3 business days for the new account to be created.

Note: If you do not have access to this form and you are a current UGA Faculty and Staff member, please contact us.


What about Affiliate/Sponsored MyID Accounts:

  • How do I request access for my UGA Affiliate?
    • Users with active and qualifying UGA affiliations may have their UGA Sponsor request a MyID on their behalf using the MyID Request form.

Please note that MyIDs can only be processed after a qualifying UGA Affiliation has been established.

  • What is a qualifying UGA Affiliate?
    • To learn more about the UGA Affiliate process, please review the information listed here.



How do I get MyIDs for my summer camp or youth clinic?

Effective May 23, 2017, EITS will no longer issue MyIDs for youth participating in summer camps at UGA. MyIDs are intended for UGA students, faculty and staff. A MyID gives an individual access to many UGA web services and the campus network, most of which are not licensed for use by individuals other than University students, faculty, and staff. A guest for a summer camp typically does not need this type of access to these types of technology services.

Summer camp participants may continue to use the guest wireless network, which does not require a MyID. 

How do I request the removal/deletion of a MyID of Faculty/Staff that is no longer at UGA?


  • The Identity Management System processes HR related changes on a daily basis, this includes terminating employees.

Why can't I log in with my brand new MyID account?

After creating a new MyID account, follow these steps to gain access to MyID websites:

  1. Required - Log in to: MyID website and answer the secret question and answer pairs that appear.
    • Your UGAMail account will not be provisioned until approximately 2 hours after answering these questions.
  2. If you still cannot login to MyID websites, change your MyID password here. Select the "Change your password" option.

When submitting the password change, if logging in does not work after waiting 15 minutes, please contact the EITS Help Desk at 706-542-3106.

 

 

MyID Passwords and Secret Questions:


I just changed my password, why can't I login?

MyID Password changes can take up to 15 minutes to start working on all MyID websites.

 

I'm having trouble logging in to a MyID service, what should I do?

  1. Make sure the service you are trying to access asks for a MyID username and password. Some UGA websites and services do not use MyID credentials.
  2. Try logging in to other MyID websites to see if your password works there. See the MyID article for a list of services that use MyID authentication. If you cannot access any other MyID services, please try updating your password (See How do I change my MyID password?).
  3. If changing the password does not fix the issue, or you cannot remember your password, please call the Help Desk at 706-542-3106. You can also try using the "Forgot your password" option at the MyID website.
  4. If your MyID request was approved and created today, please set up your MyID Profile, then wait at least 24 hours to access any service. Some services may not be ready until 24 hours after account creation.

 

How do I change my MyID password?

You will need to know your current password in order to change it using the below procedure:

  1. Go to: http://myid.uga.edu
  2. Click on "Change your password" under "MyID Management" on the left.
  3. Log in using your current MyID and Password.
  4. Select "Change Password" in the left menu.
  5. You will be prompted again for your old (current) password before filling out and confirming your new password.
    • Note: Password changes can take up 15 minutes to take effect.

 

I forgot my MyID password, what do I do?

If you have answered your Secret Question and Answer responses or filled out your MyID Profile, you may reset it on the MyID website:

  1. Head to the MyID Profile Management website here.
  2. Type in your MyID username into the MyID field. If you do not know what this is, please Contact the EITS Help Desk.
  3. Fill in the Verify Human field with the words or numbers shown in the image above.
  4. Depending on your preferences set in your MyID Profile, you can perform one of the following tasks:
    1. Answer two of your Secret Question and Answers.
    2. Receive a code through your cell phone that you must enter into a form (Form can be found here).
    3. Receive a code through your alternate email address that you must enter into a form (Form can be found here).
  5. Enter and confirm a new password.

If you do not have your MyID profile filled out, or you cannot reset your password on your own, please Contact the EITS Help Desk.

 

 

I forgot the answers to the MyID secret questions, what do I do?

To reset your secret questions:

  1. Go to the MyID Profile Management website here.
  2. Log in with your MyID username and password
  3. Click on "Manage Profile" on the left side, then click on "Your Secret Questions" under Step 1.
  • If you have forgotten your MyID password, please call the Help Desk at 706-542-3106 or use the "Forgot your password" option.

 

 

What are the MyID password requirements for a "strong" password?

MyID passwords must contain at least 10 characters. They must also contain at least 1 or more Special Characters.

 

 

I am still having problems with changing my password. What should I do?

Call the Helpdesk at 706-542-3106, or submit a web request to the Help Desk and let us know more details about the problems you are experiencing. 

Why is my password not working even though I just changed it?

MyID password changes can take anywhere from 15 minutes up to an hour to propagate throughout each different service (UGAMail, eLC, etc). If your new password fails to work an hour after changing it, please submit a web request to the Help Desk or give us a call at 706-542-3106. 

I would like some advice in creating my new password, what do you suggest?

If you are having troubles thinking of a MyID password that will meet the requirements, try taking your old password and inserting different kinds of Special Characters throughout. If you had a password that did not meet the strong password requirements, try adding numbers or punctuation to make it at least 8 characters in length.

 

 

MyID Account Information Changes:

 

Can I change my MyID username?

No, but you may change your UGA email address. This can be done online.

  1. Head to http://myid.uga.edu/
  2. Click on "Change UGAMail Address" in the left column.
  3. Log in with your current MyID & password.
  4. Click on the button entitled "Create New Email." If you have already changed your alias in the past, click the "Edit" text to the last entry in the list.
  5. Type in the address as you would like it to appear in the "New UGAMail Address" field. Concerning this address:
    • It may contain small letters and numbers, but cannot be all numbers.
    • It can contain one period but no other symbols (e.g. ,:@!).
    • It must be at least two and a maximum of 30 characters in length.

 

I have changed my name. How do I change the first/last/middle name that appears in the MyID and eLC system?

Change of name information for students should go directly to the Registrar's Office (706-542-3106). Faculty/Staff can update this information via OneUSG Connect Employee Self-Service.

 

MyID Account Questions:

How do I get a renewed or extended MyID account?

Students:

  • All students are guaranteed use of their MyIDs and the UGAMail for 12 months after leaving the University for whatever reason (graduation, transfer, etc). After those 12 months are up, your MyID and UGAMail account will be scheduled for deletion during the next MyID deletion process. 
  • If you are leaving UGA, we urge you to make arrangements with a third party e-mail provider (such as Gmail, yahoo, or Hotmail), and migrate your emails and contacts. Automatic forwarding from your UGAMail account will not work once your UGAMail account is deleted. 
  • If you are working for a UGA department in a non-student and non-employee capacity, you may be eligible to continue using your MyID and email as an affiliate of the University. You will need a sponsoring department complete an affiliate account request.

Faculty/Staff:

  • UGA Faculty and Staff member MyID accounts have no guarantees attached to them. Once an individual leaves UGA for another job, their MyID will be disabled automatically, and their UGAMail account will be deleted.

Retired Faculty/Staff:

  • Retired Faculty/Staff MyIDs are permanent, and they keep their UGAMail addresses. 


MyID-Related Questions:

 

How long do I keep my email account after I graduate/leave UGA?

Students:

  • All students are guaranteed use of their MyIDs for 12 months after leaving the University, for whatever reason (graduation, transfer, etc). After those 12 months are up, your MyID will be scheduled for deletion during the next MyID deletion process.
  • If you are leaving UGA, we urge you to make arrangements with a 3rd party e-mail provider (such as Gmail, yahoo, or Hotmail), and migrate your emails and contacts. Automatic forwarding from your UGAMail account will not work once your UGAMail account is deleted. 

Faculty/Staff:

  • UGA Faculty and Staff member MyID accounts have no guarantees attached to them. Once an individual leaves UGA for another job, their MyID will be disabled automatically, and their UGAMail account will be deleted.
  • Sometimes departments will request that an ex-employee's MyID be terminated immediately. These requests are handled case-by-case and require verification in order to process.

Retired Faculty/Staff:

  • Retired Faculty/Staff MyIDs are permanent, and they keep their UGAMail addresses. 

Sponsored Accounts:

  • Once the affiliation expires. 

You can find more information about what happens to your MyID after you leave UGA on the EITS MyID account removal page.

How do I get a UGA Alumni e-mail account?

  • The UGA Almuni Association is no longer offering alumni e-mail accounts