Check out our new Knowledge Base!

Top Articles:

Where is the eLC course I'm taking? (Students)

How can I switch Duo authentication to a new device?

How to Connect to the Ethernet in the Residence Halls (Wired Internet)

How to Install Office 365

I get a grey bar when trying to login with Archpass Duo while on iOS or Mac?

How to Request a MyID for a UGA Employee

Key Services

MyID, Accounts & ID Management

MyID & PasswordsIDM System

Security

ArchPass, powered by Duo

Email & Collaboration

UGAMailListservMicrosoft Office Downloads
OneDrive for BusinessBlackboard CollaborateSendFiles
Microsoft's SwayMicrosoft's Power BIMicrosoft's Skype for Business

Wireless, Network & Internet Access

PAWS-Secure Wirelesseduroam WirelessConnecting a Smart TV
Internet Connection GuideWeb Hosting ServiceGuest Wireless

Academics, Learning & Research

eLearning Commons (eLC)MyUGA Portallynda.com
Research ComputingvLabPrint Kiosks
Qualtrics SurveysAthenaBanner INB


EITS Help Desk Mission Statement

The EITS Help Desk strives to provide professional first-tier technical support to the University of Georgia community. Our goal is to empower clients by making IT knowledge accessible. This is accomplished by providing a focused knowledge base and an efficient call center that acts as a single point of contact for UGA core IT services.


Contact the EITS Help Desk

Telephone

706-542-3106

Request Support

http://www.eits.uga.edu/request

Chat with a Help Desk representative (8 a.m.- 5 p.m. Mon-Fri)

Click Here to Chat With A Help Desk Representative

Email

helpdesk@uga.edu


UGA Systems Status

status.uga.edu

Fax

706-583-0890

Hours of Operation

Telephone Assistance (706-542-3106)

  • 7:30 a.m. - 7:30 p.m. (Monday - Thursday)
  • 7:30 a.m. - 6:00 p.m. (Friday)
  • 1:00 p.m. - 7:00 p.m. (Saturday - Sunday)

Chat

  • 8:00 a.m. - 5 p.m. (Monday - Friday)

Closed for UGA home football games and when the University of Georgia closes operations.

Scheduled Maintenance

Help Desk resources maintenance schedule

EITS Policies, Standards, and Guidelines