EITS Help Desk at the University of Georgia

Phone: 706-542-3106 

E-mail: helpdesk@uga.edu

UGA Systems Status: status.uga.edu

Key Services

MyID, Accounts & ID Management

MyID & PasswordsAccess ServicesIDM System


ArchPass, powered by Duo

Email & Collaboration

UGAMailListservMicrosoft Office Downloads
OneDrive for BusinessBlackboard CollaborateSendFiles
Microsoft's SwayMicrosoft's Power BIMicrosoft's Skype for Business

Wireless, Network & Internet Access

PAWS-Secure Wirelesseduroam WirelessConnecting a Smart TV
Internet Connection GuideWeb Hosting ServiceGuest Wireless

Academics, Learning & Research

eLearning Commons (eLC)MyUGA Portallynda.com
Research ComputingvLabPrint Kiosks
Qualtrics SurveysAthenaBanner INB

EITS Help Desk Mission Statement

The EITS Help Desk strives to provide professional first-tier technical support to the University of Georgia community. Our goal is to empower clients by making IT knowledge accessible. This is accomplished by providing a focused knowledge base and an efficient call center that acts as a single point of contact for UGA IT services.

Contact the EITS Help Desk



Request Support


Chat with a Help Desk representative (8 a.m.- 5 p.m. Mon-Fri)

Click Here to Chat With A Help Desk Representative



UGA Systems Status




Hours of Operation

Telephone Assistance (706-542-3106)

  • 7:30 a.m. - 7:30 p.m. (Monday - Thursday)
  • 7:30 a.m. - 6:00 p.m. (Friday)
  • 1:00 p.m. - 7:00 p.m. (Saturday - Sunday)


  • 8:00 a.m. - 5 p.m. (Monday - Friday)

Closed for UGA home football games and when the University of Georgia closes operations.

Scheduled Maintenance

Help Desk resources maintenance schedule

EITS Policies, Standards, and Guidelines