Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Note

Off-campus access to Athena has been limited to reduce the chance that someone on the Internet exploits a known software defect introduced by the software’s supplier and developer, Ellucian. 

On July 20, the University of Georgia received a notification of this defect from Ellucian. There is no evidence that the software defect has been exploited at UGA or elsewhere. 

Out of caution, EITS has limited Athena access to on-campus users, or off-campus users who use the Remote Access VPN or the vLab service until the defect has been resolved.

Students, faculty and staff who are off campus can use the Remote Access VPN or the vLab service to access Athena. 

Students, faculty and staff on campus and behind the campus firewall should be able to access Athena as normal. 




Check out our new Knowledge Base!

The EITS Help Desk knowledge base has hundreds of articles available to assist the campus community.

Top Articles:

How to Setup your UGA MyID and MyID Profile

I am a student. How do I receive a MyID?

What is a MyID?

I just changed my MyID password, why can't I login?

Our Service Catalogue

A list of EITS  provided services.

Key Services

MyID, Accounts & ID Management

Security

Email & Collaboration

Wireless, Network & Internet Access

Academics, Learning & Research

EITS Help Desk Mission Statement

The EITS Help Desk strives to provide professional first-tier technical support to the University of Georgia community. Our goal is to empower clients by making IT knowledge accessible. This is accomplished by providing a focused knowledge base and an efficient call center that acts as a single point of contact for UGA core IT services.



Contact the EITS Help Desk

Email

helpdesk@uga.edu

Request Support

http://www.eits.uga.edu/request

Chat with a Help Desk representative (8 a.m.- 5 p.m. Mon-Fri)

Click Here to Chat With A Help Desk Representative


UGA Systems Status

status.uga.edu

Fax

706-583-0890


Hours of Operation

Chat

  • 8:00 a.m. - 5 p.m. (Monday - Friday)

Telephone Assistance

(706-542-3106)

  • 7:30 a.m. - 7:30 p.m. (Monday - Thursday)
  • 7:30 a.m. - 6:00 p.m. (Friday)
  • 1:00 p.m. - 7:00 p.m. (Sunday)

Closed for UGA home football games and when the University of Georgia closes operations.

Scheduled Maintenance

Help Desk resources maintenance schedule

EITS Policies, Standards, and Guidelines