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This guide will walk you through how to active Citrix Workspace.

You are enrolled in Archpass Duo, but the system doesn't recognize your login, even if it's correct.  

This is most likely your first time using Citrix Workspace since vLab was put behind Archpass.  We currently have a configuration bug that messes up the login on first try.  Below are some steps to fix that:


Make sure you already have Citrix Workspace installed BEFORE going through the below steps.

Go to and log in.  Click their name, located on the top right corner of the page, and then click activate.

You will now be prompted to download a configuration file.  Make sure you click "open".

You will now be presented with a message asking if it's okay to install this file.  Click add.

You will now be presented with the Citrix Receiver login page, but now it will allow you to login.