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If you are unable to remember the answers to your security questions, the process below goes over how to update them.  We suggest reviewing your security questions every 6 months.

Step-by-step guide

To reset your secret questions:

  1. Go to the MyID Profile Management website here.
  2. Log in with your MyID username and password
  3. Click on "Manage Profile" on the left side, then click on "Your Secret Questions".

If you have forgotten your MyID password, please see "How to Reset my MyID password".


HelpDesk KB HK