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These instructions detail using ArchPass to access the VPN. If you need to access a CAS application, such as eLC or Athena, or the vLab, you can find instructions here.

How do I download the VPN Client?

You can download the Cisco AnyConnect VPN client from your app store or by visiting https://remote.uga.edu/

If you have difficulty installing directly from the Remote Access page, the following standalone installers are available: 

How do I use Duo to log into the VPN through my VPN client?

These instructions show examples from a computer running Windows. However the log-in process should be the same for a Mac.

Logging in to the 01 Default VPN group on a computer

Step 1. Open your Cisco AnyConnect Client, found under "All programs" on Windows or the Applications folder on a Mac. 

Enter remote.uga.edu and click "connect". 

Note: You will need to have your Duo-enrolled device available.

Select the 01 Default group from the drop-down menu on the log-in screen. (Only select 02 Restricted if you need access to sensitive or restricted data. Do not use 02 Restricted unless you have been authorized to use it by UGA’s Office of Information Security).

  1. Be sure you have selected the correct group: 01 Default
  2. Enter your UGA MyID in the Username field
  3. Enter your UGA MyID Password in the password field
  4. Enter your preferred method to verify your ID with Duo in the Second Password field. We recommend using the Push method, if you have a smartphone.
  5. Click OK to log in

While you are logged in on a laptop or desktop computer the Cisco icon with a small lock will appear in your notification area near the time and date. To disconnect from the VPN when you are done with your session, click on the Cisco icon to open the program and click Disconnect.  

How do I use Duo to log into the VPN with the Cisco AnyConnect app on my phone or tablet?

1. Download the Cisco AnyConnect app from the appropriate app store. If you already have the Cisco AnyConnect app installed move on to step 3.

2. Install the Cisco AnyConnect app on your phone and open the app.

3. If you have already set up the Cisco AnyConnect client on your phone, go to Step 13. If not, slide the AnyConnect VPN button to begin set up on the "Add VPN Connection" screen.

4. Type in a description in the Description field. We recommend "UGA" or "Work".

5. Type "remote.uga.edu" in the Server Address Field. 

6. Click the "Save" button. You will return to the VPN connections screen where you can see the connections that you have enabled. Slide the button to log in to your VPN connection you've created. In our example, the connection we named "UGA" appears as enabled. 


7. Tap to select Group 01 Default for general VPN access.

Select the 01 Default group from the drop-down menu on the login screen. (Only select 02 Restricted if you need access to sensitive or restricted data. Do not use 02 Restricted unless you have been authorized to use it by UGA’s Office of Information Security.)

On the Authentication screen:

  1. Confirm you have selected the correct group: 01 Default
  2. Type your UGA MyID in the Username field
  3. Type your UGA MyID password in the password field
  4. Enter your preferred method to verify your ID with Duo in the Second Password field. We recommend using the Push method.
  5. Tap the Done button.
  6. Acknowledge your Duo push or phone call if you used those methods and Cisco AnyConnect will log you in.

When you are done using the Cisco AnyConnect client, log out by sliding the button to the left. Please confirm you have disconnected before closing your app.

I’m traveling and do not have access to Wi-Fi or cell coverage: What Duo authentication method can I use to access the VPN?

If you have a smartphone, you can generate a passcode through the Duo app without a Wi-Fi connection or cellular coverage. 

Open the Duo Mobile App.

Touch the green key icon next to the University of Georgia. The Duo mobile app will generate a passcode. 

Type the provided passcode into the passcode or second password field in the VPN client.

I don't have a smartphone? How can I use Duo while traveling? 

Before you leave an area with cell coverage, you can use the SMS text authentication option to generate a bank of 10 passcodes to take with you. Each set of 10 passcodes is good for 30 days. 

Connect to the Cisco AnyConnect connection screen on your laptop or desktop.

Log in as normal, but choose SMS as your authentication method

  1. Select your VPN group
  2. Enter your UGA MyID in the Username field
  3. Enter your UGA MyID Password in the password field
  4. Enter ‘sms’ in the Second Password field.
  5. Click OK to log in

Receive a set of 10 SMS passcodes via text message. You may use each passcode one time only. The passcodes expire after 30 days. 

What devices are supported?

Here is a list of all the supported devices and authentication options available for each:

Supported Devices

Push notification through Duo app

Passcode through Duo app

SMS Text

Phone Call

Smartphone

X

X

X

X

Tablet

X

X

 

 

Cell Phone

 

 

X

X

Landline Phone

 

 

 

X

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