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Some users have reported that legitimate pieces of e-mail are being delivered directly to their Junk E-Mail folders.

This is usually caused by the local Junk E-Mail filter included (and enabled by default) in email clients such as Outlook and Entourage.

  1. Disable the local junk e-mail filter in your Microsoft email program. See below for instructions. - this can cause messages to go to junk e-mail.
  2. Check your "Junk E-Mail" or "Spam" folder regularly for legitimate messages.
  3. Check your "Deleted Items" folder for legitimate messages. Messages in the "Junk E-Mail" folder automatically move to "Deleted Items" after 30 days.
  4. Messages older than 30 days in the "Deleted Items" folder are purged; messages can be restored up to 14 days after being purged from "Deleted Items." See Recovering Deleted Items (UGAMail) for details.
  5. Contact the EITS Help Desk if you believe an entire organization/departmental email servers or other email traffic is being incorrectly labeled as junk mail despite disabling your mail application's internal junk filter (see recommendation 1).


How To Turn Off Your Local Junk E-Mail Filter

Outlook 2003

  1. Go to Actions -> Junk E-mail -> Junk E-mail Options
  2. Under the Options tab, select No Automatic Filtering.

Outlook 2007

  1. Go to Tools and then Options
  2. Click on the Preferences tab, and push the Junk E-Mail button.
  3. Under the Options tab, select No Automatic Filtering.

Outlook 2010 & 2013

  1. Click on the Home tab, click on Junk within the Delete section, and then choose Junk E-Mail Options...
  2. Under the Options tab, select No Automatic Filtering.

Outlook 2011

  1. Select "Tools" and then "Junk E-mail Protection..."
  2. Select "None"

Entourage 2008

  1. Go to Tools and then Junk E-mail Protection...
  2. Select None and then select OK


How To Turn Off the UGAMail Junk E-Mail Filter

  • If you are forwarding your account to another email address, any legitimate messages that are incorrectly flagged as spam will not be forwarded, as the junk mail filter acts before your forward.
  • If you are forwarding your mail, we recommend disabling your Junk E-mail filter:
  1. Log in to
  2. Click on the Settings icon on the top right.
  3. Choose "Options"
  4. Click on "Block or Allow" on the left
  5. Select "Don't move mail to my Junk E-Mail folder"
  6. Press the "Save" button to save the changes

Note: Doing this will increase the amount of spam you receive.


Trusted Contacts

Individuals in your Contacts list can skip the Junk E-Mail filter. To allow this:

  1. Log in to your email on the web through
  2. Choose "Options"
  3. Click on "Block or Allow" on the left
  4. Place a checkmark next to "Trust e-mail from my contacts"
  5. Press the "Save" button to save the changes


How do you view message headers in OWA (UGAMail web)?

  1. In OWA, the UGAMail web interface, open the message. If you have the reading pane disabled, double click on the message to open it in a new window.
  2. In the reading pane, click on the ellipsis icon (a gray square with 3 dots) in the upper-right corner. Choose "Message details," which will display the message's headers.


Reporting Junk E-Mail

Please see the main article, Reporting Spam.

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