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Welcome to UGA Summer Orientation 2018!

This article will capture basic info given to students and parents at orientation, as well as our most common questions. 

Frequently Asked Questions

What kind of device should I purchase for my student? Mac or PC?

UGA doesn’t require that you purchase a certain type of computer, but a few degree programs (such as those in design) may require that you have certain software. For most students, you just need to have a computer that can connect to the Internet, allow you to check email and write documents on a word processer.

We recommend modern laptops, desktops, and netbooks with at a minimum Windows 10, or Mac OS High Sierra or newer. Due to compatibility issues with many online services, we do not recommend tablet devices, such as the iPad or Android devices, as the PRIMARY computing device. Check out our computer buying guide for more information. 

What software should I buy for my student?

Most UGA students only need a web browser, email client and a word processer on their computer. A few degree programs (such as those in design) may require students to use specific software, like the Adobe Creative Suite. Students at UGA can get an annual subscription to the Adobe Creative Cloud for a discount by visiting the USG Tech Store (techstore.usg.edu). 

UGA students can download and install Microsoft Office 365 ProPlus for free on up to five of their personal devices. ProPlus includes Microsoft Word, PowerPoint, Excel and more. 

Where should I purchase a computer?

Most stores have educational discounts. The on-campus bookstore also offers hardware for students. Online stores also have specialized stores for students:

Where can I get my computer repaired?

The on-campus Bookstore offers computer repair services at a nominal fee. Please see their website here. There are also several off-campus options, including Best Buy and Simply Mac.

What residence halls on campus are wireless?

All residence halls on campus can access PAWS-Secure, the on-campus wireless system.

What should my student bring to campus for wired access to the Internet?

Students should bring an ethernet cable for wired connections within their room. They do not need to bring a wireless router, switch or hub. These devices interfere with PAWS-Secure and are not needed to access wireless on campus. 

What kind of TV should my student bring for cable TV?

University Cablevision is UGA's all-digital cable TV provider. Students in the residence halls have access to University Cablevision.

Most TVs purchased since 2004 have digital converters and will work with University Cablevision. All televisions manufactured after 2007 are required to have digital receivers.

However, older televisions, and possibly some newer models, may not work with University Cablevision. Students should look for specific terms to learn if their TV will work on University Cablevision.

Students should bring their own coaxial cable to hook up the TV.

Can I use smart home devices in the residence halls?

No. Smart home devices such as Amazon Echo, Google Home, Apple HomePod and Hue lightbulbs are unable to connect to campus wireless networks. 

How do I access my UGAMail account?

You can access your UGAMail account by going to the following website:

  1. http://ugamail.uga.edu
  2. Click on the "Log into UGAMail" button.
  3. You will log into your account using your MyID@uga.edu. For example, if your MyID is jss12345, your UGAMail login username will be jss12345@uga.edu.
  4. Enter your MyID password as the password.

You can change your UGAMail address (the address people can send messages to, and what they see when you sent them a message) here:

  1. http://myid.uga.edu
  2. Click on "Change "UGAMail address"

This process will allow you to have an email address like john.s.smith@uga.edu instead of (jss12345@uga.edu), please note, however, that this will not change your username. You will always log in with your MyID@uga.edu and MyID password into your UGAMail account.

How do I disable file sharing on my Mac?

File sharing and discovery is on by default in many installations of OS X. To disable this:

  1. Click on the Apple icon in the upper left corner.
  2. Choose System Preferences
  3. Go to Sharing
  4. Disable Filesharing (and other services you feel should not be enabled--for the most part, none should be selected)

When do I need ArchPass?

As a new incoming student, you will not need to use ArchPass, UGA two-step login solution, to access any UGA systems until August 3. You will also not be able to enroll in ArchPass until August 3. You can find more information about ArchPass here.

Where can I get your Student Guide?

The EITS Student Guide is available to view and download at http://newtocampus.uga.edu.

It includes an overview of most of the technology services you'll need to know about while at UGA.

Who are we?

EITS is the central information technology organization at the University of Georgia. The organization supports students, faculty and staff at the University of Georgia. Our goal is to help the UGA community use technology as a tool to enhance teaching and learning, research and public service at the University of Georgia. We offer this support through collaborations with colleges, departments and individual clients.

Divisions within EITS that work directly with students are listed below.


Help Desk

The EITS Help Desk provides technical support for students, faculty and staff for multiple online and on campus services. These services include UGAMail, MyUGA, Athena, eLearning Commons (eLC), as well as many other services that use the MyID. They are the central point of contact for most IT/computer related issues on campus, so they are the best place to start for assistance, including any of the groups below; if you or your student have a technology question, call us!

They also perform public outreach duties, such as the annual Computer Health and Security Fair, which provides free anti-virus scanning/removal and security assessment for students.


Student Technology Support

Student Technology Support, or STS as it is commonly known, is the division of EITS primarily responsible for internet access in all of the Residence Halls and Family Housing Units on campus. They assist students in setting up their internet connections, registering devices, and troubleshooting any internet connectivity/performance problems that might appear. STS also assists students connecting to PAWS-Secure. In addition to these responsibilities, STS also makes computing recommendations for incoming UGA students.


Information Security

Information Security, also known as InfoSec, manages computer and network security for the University of Georgia, including campus antivirus, firewalls and protection of sensitive data. They also perform public outreach, providing education, training and risk assessment services to the UGA campus.


Downloading on the Campus Network

Organizations such as the RIAA, MPAA, and RIAA monitor file-sharing networks for copyright infringing traffic. Make sure your student does not use any peer-to-peer file sharing programs (e.g. Bit Torrent, any modern Napster equivalent) to download copyrighted material on the campus network. This could lead to a DMCA violation.


Keep Your Account Safe

Never share your UGA MyID and password. EITS, nor other organizations, will ever ask for your MyID and password information. Use a secure password that cannot be easily guessed. Never send your password through email.


Keep Your Computer Safe

Remember to protect your computer from viruses. We recommend using Microsoft Security Essentials for Windows PCs and Sophos for Mac users.


Client Technology Support

Client Technology Support, or CTS is a campus-wide unit dedicated to providing UGA students and staff with access to UGA-shared computing services through open-use, instruction, and specialized computer labs. CTS labs are located throughout the UGA campus at the Miller Learning Center, Brumby Hall, Building 1516, Russell Hall, Rooker Hall, Rutherford Hall, Oglethorpe House, Creswell Hall and Family & Graduate Housing. Additional computer labs are located in the Main Library and Science Library.

List of Managed Labs and installed software:

Website: http://eits.uga.edu/support/cts

See Also


 

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