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This guide will demonstrate how to set up Microsoft Outlook 2007 and 2010. Outlook 2007 & 2010 provide a robust experience with the Microsoft Exchange environment. This will enable access to e-mail, calendar, and more features from UGAMail on your desktop.
If you have previously used Outlook to check your UGAMail using IMAP, you may safely remove this account without losing any messages. This will not affect messages saved to your Personal Folders.

Important Notes Before Watching

  • Outlook 2007 and 2010 are both setup using the Mail icon in the control panel. The setup process for 2007 and 2010 are identical.
  • These demonstration videos were shot using test accounts on the domain. You will only use your UGA email address (e.g. in the fields that ask for username or email address.
  • Outlook will sometimes disallow multiple Exchange accounts unless you have Outlook 2010. We have seen multiple Exchange accounts cause numerous stability issues, including Outlook freezing or crashing Windows.



  1. Close any open sessions of Microsoft Outlook.
  2. Go to the Start Menu and then click on Control Panel.
  3. In the control panel, select Classic View in the left column.
    • In Windows 7, in the upper right hand corner next to View By, choose Small Icons.
    • If you are using a 64-bit version of Windows, instead of clicking classic view or small icons, click on the Additional Options icon and then View 32-bit Control Panel items.
  4. Scroll down to icon entitled, Mail and double-click on it.
  5. In the Mail Setup window, click the button E-mail Accounts...
  6. In the Account Settings window that appears, click on the New... button.
  7. Select Microsoft Exchange, POP3, IMAP, or HTTP, then click Next.

  1. Fill in all the information in the form:
    • Your first and last name
    • Your full email address (
    • Your MyID password.
  2. Then click Next.
  3. When asked if you like to allow the website to auto-configure, select Allow and place a check next to
  4. When prompted for credentials again, pay attention to the server you are logging into, and enter your credentials in the correct format:
    • If the server is, your username is:
  5. Once the process is finished, close both settings windows and open Outlook. Your account should appear for use after Outlook finishes downloading your messages!


Other Reported Issues

  • There is a known issue with Microsoft's newest Exchange server where attachments from external senders do not give you the Save All Attachments function. Microsoft says that it will be fixed in an upcoming patch, but until then, you can use the method:
  1. Right-click on any file
  2. Select All to select all files
  3. Save As to save the files to a location on your hard drive


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