Qualtrics is a robust web-based survey tool. The tool has an easy point-and-click interface, over 80 different question types, a library of surveys and questions, branching questions, a survey tracker to remind respondents, flexible reporting, and unlimited customer support.
Qualtrics is made available to the University of Georgia as a cost recovery service in support of teaching and research.
Some features of this service are:
- Compatible: outputs SPSS, PDF, Word or comma-separated-values for Excel
- Portable: full control of variable names in output files; surveys can be exported to pdf
- Robust: branching, logic switches, randomization, JavaScript, text piping and timing
- Accessible: integrated mailing, scheduled delivery, dashboard of respondent status
- Convenient: question templates, save & reuse questions in a library, UGA branding
- No limits: unlimited access, surveys, recipients within or outside UGA (recipients do not need to have an account or be UGA affiliated)
How Do I Access Qualtrics?
Student Access
- Students can request an account by contacting the EITS Helpdesk at helpdesk@uga.edu or by phone at 706-542-3106.
Faculty and Staff Access
- Faculty and Staff may request an account by contacting their in-house Information Technology representatives. For your convenience a list of some of the departments and their IT representatives is provided at the Other Help Desks page. If your unit is not listed, please contact the EITS Helpdesk at helpdesk@uga.edu or by phone at 706-542-3106.
How Do I Receive Support for Qualtrics?
Access Issues
If you are experiencing access problems (not able to login to Qualtrics), please contact your in-house IT representatives or EITS Helpdesk at helpdesk@uga.edu or by phone at 706-542-3106.
Qualtrics Support
Phone or e-mail assistance from Qualtrics is available during their normal business hours, 9:00am - 8:00pm Eastern Standard Time Monday-Friday (except holidays). Qualtrics will respond to support request calls or e-mails based on the order by which they are received.
- Telephone (Toll Free): 1-800-340-9194
- Email: support@qualtrics.com
Online Training
Extensive online training material is available at Qualtrics Survey University.
- The training material will help you to master Qualtrics in minimum time.
- A number of pre-recorded training sessions, as well as additional resources (such as "Free eBooks" and "Research Helps") can be accessed at this site.
Custom Reports
Need a custom report or a quote on a specific project? Designing custom reports is an extra service provided by Qualtrics that helps your organization present results in the most professional and interactive way imaginable. For more information, email research@qualtrics.com.
