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ArchPass two-step login required for eLC, Athena, Employee Self-Service site

In mid-March, the login process for several UGA systems will change. Students, faculty and staff will need to use ArchPass, UGA’s two-step login solution, powered by DUO, to access the following:

When logging in to each of these systems, you will enter your MyID and password, and then verify your ID with a phone or tablet enrolled in DUO.

Requiring ArchPass for these systems helps ensure the continued security of student and employee data.

Enroll your devices and find more info at

EITS Help Desk at the University of Georgia

Phone: 706-542-3106 


UGA Systems Status:

Key Services

MyID, Accounts & ID Management


Email & Collaboration

Wireless, Network & Internet Access

Academics, Learning & Research

Latest News

Housing Residents: Get connected to wireless service, wired service and cable TV service in your residence hall room. Learn how.

Technology Guides: Want to learn more about the technology services offered to students, faculty and staff at UGA? We have an IT guide for students and a technology guide for faculty and staff

EITS Help Desk Mission Statement

The EITS Help Desk strives to provide professional first-tier technical support to the University of Georgia community. Our goal is to empower clients by making IT knowledge accessible. This is accomplished by providing a focused knowledge base and an efficient call center that acts as a single point of contact for UGA IT services.

Contact the EITS Help Desk



Request Support

Chat with a Help Desk representative (8 a.m.- 5 p.m. Mon-Fri)

Click Here to Chat With A Help Desk Representative


UGA Systems Status



Hours of Operation

Telephone Assistance (706-542-3106)

  • 7:30 a.m. - 7:30 p.m. (Monday - Thursday)
  • 7:30 a.m. - 6:00 p.m. (Friday)
  • 1:00 p.m. - 7:00 p.m. (Saturday - Sunday)


  • 8:00 a.m. - 5 p.m. (Monday - Friday)

Closed for UGA home football games and when the University of Georgia closes operations.

Scheduled Maintenance

Help Desk resources maintenance schedule

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